With over six years of experience in customer operations, team leadership, and project delivery, I help teams deliver better customer experiences through strong processes, clear communication, and data-driven decision-making. In my current role, I lead a remote customer support team, monitor performance, improve support workflows, analyze KPIs, and collaborate with product owners and technical teams to resolve customer issues.

Alongside my operations experience, I have managed multiple projects simultaneously, coordinated cross-functional teams, and maintained project documentation, risk tracking, and stakeholder reporting. I enjoy improving the way teams work, solving operational challenges, and creating processes that lead to better outcomes for both customers and the business.

I enjoy improving the way teams work, solving operational challenges, and creating processes that lead to better outcomes for both customers and the business.