Driving Operational Excellence

Kosisochukwu
Gene Okeke

Customer Success & Operations Professional

I help teams improve customer operations through stronger processes, measurable QA, and data-driven decision-making, from leading support teams to turning customer insights into operational and product improvements.

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Kosisochukwu Gene Okeke
6+
Years Experience
3+
Years Leading Support Teams
5
Concurrent Projects Managed
99.4%
SLA Compliance
Featured Work

Three case studies across operations, project management, and analytics

Operations & QA · Project Management & Governance · Support Analytics & Trend Reporting.

01 · Operations
Customer Success Operations Improvement
Alpha-CX - QA standardization, SLA reporting, escalation tracking, and support process improvement.
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02 · Project Management
Enterprise Web Application Launch Simulation
An 8-week end-to-end project governance simulation - charter, RACI, risk register, milestones, and launch controls.
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03 · Analytics
Customer Support Analytics & Trend Reporting
Turning monthly support data into evidence-backed product priorities and operational insights.
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Let's Build Something Measurable
Operations, project delivery, and reporting that hold up under scrutiny
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© 2026 Kosisochukwu Gene Okeke · Customer Success & Operations · okekekosiso121@gmail.com · +234 901 729 0201