Case Study Portfolio · 2026

Three Flagship Case Studies

Customer Success Operations · Project Management · Support Analytics
How I Work

My Decision Framework

The same seven-step approach runs underneath every case study below · whether the input is a support ticket trend or a stalled project task.

1
Problem
Name the actual issue, not just its symptom
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2
Data Collection
Pull the real numbers behind it
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3
Root Cause
Separate the cause from the symptom
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4
Options
Weigh 2–3 realistic paths forward
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5
Recommendation
Commit to one, with the reasoning shown
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6
Execution
Assign owners and a real deadline
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7
Measure Outcome
Check the number actually moved
Select a Case Study

Three disciplines, three formats

01 · Operations & QA
Customer Success Operations Improvement
Alpha-CX — QA scorecards, SLA reporting, agent performance, and escalation trend tracking for a remote security-camera support team.
View Case Study →
02 · Project Management
Enterprise Web Application Launch Simulation
An 8-week self-directed governance simulation — charter, RACI, risk register, milestone gates, and dependency management.
View Case Study →
03 · Analytics
Customer Support Analytics Dashboard
Turning monthly ticket data into a standing product-failure metric, with trend lines, heat maps, and ranked recommendations.
View Case Study →
© 2026 Kosisochukwu Gene Okeke · Customer Success & Operations · okekekosiso121@gmail.com · +234 901 729 0201